Frequently Asked Questions

• Q: Do I need to buy a new mattress or pillow ?

  No, Smartsilk™ works with your existing bedding. Simply put it over your pillow and mattress and you will be protected from dust mites, allergens and pet dander naturally.

• Q: We recently purchased a foam mattress which we love but we find that it is very warm. Will the Smartsilk mattress protector help ?

  Absolutely! Your foam mattress, although it offers comfort and support, it does so by using your body heat to help conform around you. This process generates heat which could make you warm and cause you to over heat. Smartsilk™ due to its unique wicking properties will help keep you dryer and cooler. You may notice a slight difference in the softness of the mattress due to the fact that that there is less heat being generated.

• Q: How do I wash my Smartsilk products ?

  Smartsilk™ products are scientifically tested and proven to be machine washable in cold water and dryable on low. We recommend using the delicate cycle and detergents for delicate fabrics. Tumbled dry on low. Your Smartsilk™ bedding could be removed from the dryer while still slightly damp, due to the fact that Smartsilk does not retain moisture it will dry out very quickly.

• Q: Does Smartsilk have an odor ?

  Smartsilk™ is odorless. In fact Smartsilk™ does not absorb or retain any odors. Our unique Smartsilk™ 100% all natural silk fill absorbs odors and releases them into the air therefore remaining fresh and clean.

• Q: Does the Smartsilk duvet have any cold air pockets ?

  No. The Smartsilk™ fill duvet is made of long strands of silk which do not move unlike down that shift constantly and create air pockets. The uniformity of our construction assures that the Smartsilk™ duvet hugs and conforms to your body assuring consistency throughout. Due to this evenness making the bed has never been easier and only takes seconds.

• Q: What is the warranty on your products and do you have a return policy ?

  All Smartsilk™ products come with a 30 day satisfaction money back guarantee. You must contact us to receive a return authorization number. We also offer a 10 year warranty from the date of purchase which covers manufacturer's defects but does not cover normal wear-and-tear. Washing and care instructions must be followed.

• Q: We have a country home which we only use a few times a month. Our regular bedding always has a musty smell. Will Smartsilk help to avoid this ?

  Yes, the musty smell you experience is caused by excess humidity in the room which is absorbed by your regular bedding. Smartsilk™ does not retain any air moisture thus eliminating this problem. Humidity is also one of the major causes of mold and mildew in a home which is a major trigger for asthma and allergies. Smartsilk™ is scientifically proven to be resistant to mold and mildew growth which will give you a clean and fresh bed.

• Q: How does Smartsilk keep you cool ?

  The all natural breathable Smartsilk™ naturally processed silk fibers act as a thermal regulator adjusting to your body temperature to cool you if you are warm and warm you if you feel cool. Our unique products allow air to flow freely through them keeping you comfortable. Please note that if you are accustomed to sleeping with down or synthetics it may take a few days for your body to adjust to the total comfort of Smartsilks™.

• Q: Is Smartsilk™ laboratory tested ?

  "In order to be certified asthma and allergy friendly Smartsilk™ was test and approved by several labs. Smartsilk™ is scientifically tested and proven:
  
  * To not contain any harmful chemicals know to trigger asthma and allergy symptoms
  * To be an effective barrier to dust mites, allergens and pet dander.
  * To be machine washable in cold water and dryable on low.
  * To be fire retardant
  * To be resistant to mold & mildew growth
  * To wick away moisture

• Q: Are there not other companies whose bedding is certified asthma & allergy friendly ?

  Yes but Smartsilk™ is the first all natural bedding to be certified as such.

• Q: What is Smartsilk made of ?

  Smartsilk is made of a 100% cotton outer shell. The inner fill is 100% Smartsilk™ silk floss fill.

• Q: I have a mattress with a 16” depth will the mattress protector fit on my mattress ?

  Yes, the Smartsilk™ mattress protector is designed to fit on all mattresses up to a depth of 17”. There is elastic with an adjustor to make sure it fits snug and secure.