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TMSmartSilk
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All Natural Silk Filled Luxury Bedding for a Healthy Bed and Body
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Frequently Asked Questions

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Product Information

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Product Information

Do I need to buy a new mattress or pillow?
No, Smartsilk™ works with your existing bedding. Simply put it over your pillow and mattress and you will be protected from dust mites, allergens and pet dander naturally.

We recently purchased a foam mattress which we love but we find that it is very warm. Will the Smartsilk™ mattress protector help?
Absolutely! Your foam mattress, although it offers comfort and support, it does so by using your body heat to help conform around you. This process generates heat which could make you warm and cause you to over heat. Smartsilk™ due to its unique wicking properties will help keep you dryer and cooler. You may notice a slight difference in the softness of the mattress due to the fact that that there is less heat being generated.

How do I wash my Smartsilk™ products?
Smartsilk™ products are scientifically tested and proven to be machine washable in cold water and dryable on low. We recommend using the delicate cycle and detergents for delicate fabrics. Tumbled dry on low. Your Smartsilk™ bedding could be removed from the dryer while still slightly damp, due to the fact that Smartsilk™ does not retain moisture it will dry out very quickly.

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Does Smartsilk™ have an odor?
Smartsilk™ is odorless. In fact Smartsilk™ does not absorb or retain any odors. Our unique Smartsilk™ 100% all natural silk fill absorbs odors and releases them into the air therefore remaining fresh and clean.

Does the Smartsilk™ duvet have any cold air pockets?
No. The Smartsilk™ fill duvet is made of long strands of silk which do not move unlike down that shift constantly and create air pockets. The uniformity of our construction assures that the Smartsilk™ duvet hugs and conforms to your body assuring consistency throughout. Due to this evenness making the bed has never been easier and only takes seconds.

We have a country home which we only use a few times a month. Our regular bedding always has a musty smell. Will Smartsilk™ help to avoid this?
Yes, the musty smell you experience is caused by excess humidity in the room which is absorbed by your regular bedding. Smartsilk™ does not retain any air moisture thus eliminating this problem. Humidity is also one of the major causes of mold and mildew in a home which is a major trigger for asthma and allergies. Smartsilk™ is scientifically proven to be resistant to mold and mildew growth which will give you a clean and fresh bed.

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How does Smartsilk™ keep you cool?
The all natural breathable Smartsilk™ naturally processed silk fibers act as a thermal regulator adjusting to your body temperature to cool you if you are warm and warm you if you feel cool. Our unique products allow air to flow freely through them keeping you comfortable. Please note that if you are accustomed to sleeping with down or synthetics it may take a few days for your body to adjust to the total comfort of Smartsilks™.

Is Smartsilk™ laboratory tested?
"In order to be certified asthma and allergy friendly Smartsilk™ was test and approved by several labs. Smartsilk™ is scientifically tested and proven:

* To not contain any harmful chemicals know to trigger asthma and allergy symptoms
* To be an effective barrier to dust mites, allergens and pet dander.
* To be machine washable in cold water and dryable on low.
* To be fire retardant
* To be resistant to mold & mildew growth
* To wick away moisture

Are there not other companies whose bedding is certified asthma & allergy friendly?
Yes but Smartsilk™ is the first all natural bedding to be certified as such.

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What is Smartsilk™ made of?
Smartsilk™ is made of a 100% cotton outer shell. The inner fill is 100% Smartsilk™ silk floss fill.

I have a mattress with a 16" depth will the mattress protector fit on my mattress?
Yes, the Smartsilk™ mattress protector is designed to fit on all mattresses up to a depth of 17". There is elastic with an adjustor to make sure it fits snug and secure.

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Shipping

How much do you charge for shipping?
Shipping to Canada is free of charge on orders of more than $150.
A flat Shipping & Handling fee of $10 is charged on orders of $150 or less.
We ship Canada Post – Expedited Parcel Post.

Shipping to the Continental United States is free of charge on orders of more than $150.
A flat Shipping & Handling fee of $10 is charged on orders of $150 or less.
We ship UPS – Ground.

For International orders we would be pleased provide an estimate for shipping charges and the delivery time.
Please contact us to place an international order.

Where is my order shipped from?
Canadian orders are shipped from our Head Office in Montreal.
Orders to the continental United States are shipped from our US warehouse.

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How long will it take for my order to reach me?
Please allow 7 working days to receive your order in Canada and the continental United States.
(Orders are shipped out of our warehouse within 2 business days.
Depending on your location shipping can take 3-5 business days.)
Express Deliveries
If you require express delivery please contact us directly for a price quote and delivery time.

Do you ship to international destinations?
Yes. For International orders we would be pleased provide an estimate for shipping charges and the delivery time.
Please contact us to place an international order.

Do you charge sales tax?
There is no sales tax charged on items shipped to destinations in the United States.
For orders shipped within Canada the local provincial sales tax will be applied.

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Returns

What is your return policy?
If for any reason you are not completely satisfied within 60 days of receiving your order we will refund you 100% of the purchase price. Not only that we will also pay the return shipping and handling. Simply call our toll free number 1.877.678.7455 or email us to receive your return authorization number.

How can I return my order?
Please call our toll free number 1.877.678.7455 or email us to receive your return authorization number and specific instructions.

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What is your guarantee?
The Smartsilk™ No Cost 100% Guarantee
If for any reason you are not completely satisfied within 60 days of receiving your order, just let us know. We will refund you 100% of the purchase price. Not only that, but we will pay the return shipping and handling.

What is your Warranty?
Smartsilk™ 10 Year Warranty
We also offer a 10-year warranty from the date of purchase, which covers manufacturer's defects but does not cover normal wear-and-tear. Washing and care instructions must be followed.

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Payment

What forms of payment do you accept?
We welcome Visa, Mastercard and American Express.

What is the "Easy Payment Option"?
We provide you with the option of paying in 3 easy payments when using a credit card.
First Payment: Upon completion of your order the first payment will be for 50% of the purchase price plus the total taxes of the complete order.
Second Payment: The second payment for half of the balance will take place 30 days after your purchase.
Third Payment: The third payment for the remaining balance will take place 60 days after your purchase.

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Certified asthma & allergy friendly
USA
Certifié asthma & allergy friendly
Canada
Certified
UK
SmartSilk™ Certification
asthma & allergy friendly™

SmartSilk™ is the first all natural bedding to be certified asthma & allergy friendly™ by the Asthma and Allergy Foundation of America, the Asthma Society of Canada and Asthma UK.

- 60 Day Satisfaction Money Back Guarantee
- 10 Year Warranty
- 3 Easy Payments Available
- Free Shipping Continental USA + Canada on orders of $150 or more
- Order Shipped Within 2 Business Days
-
Secure Ordering  Verisign

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4286 Chemin Côte de Liesse
Montréal, Québec
Canada H4N 2P7

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